E. is the collection of activities that transform inputs into outputs that customers value
____departmentalization is defined as organizing work and workers into separate units responsible for a particular business functions or areas of expertise
As a consequence of the Industrial revolution and its emphasis on specialization, institutions providing higher education developed strict departments that contained specialized functions. This organizational structure was perceived as a way to enhance the accumulation and dissemination of knowledge. Institutions providing higher education have traditionally used____________
Hallmark has four departments. These departments are (1) flowers and gifts, (2) cards and E-Cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses _________ departmentalization.
With divisions that focus on business clients and consumer clients, companies like sprint, american express, and others are examples on ____ departmentalization.
With ______ departmentalization, most employees report to two bosses
____ departmentalization is notorious for confusion and conflict between project managers in different areas of the organization.
organizational authority is traditionally characterized by ________.
A. chain of command
As a result of their structures, matrix organizations automatically violate the principle of _________.
B. Unity of Command
The marketing manager of a company that manufactures church furniture has been given the job of increasing corporate profits by 5% during the upcoming year. The manager decided to give his assistant the full responsibility and authority for developing a mailing campaign to target churches on the Mississippi Gulf Coast that were damaged or destroyed by Hurricane Katrina and make this individual accountable for the campaign's success. In other words, the marketing manager has______.
D. Delegated the task
According to the text, a(n) ______ is a small # of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.
A. Work team
Work teams enhance speed and efficiency when designing and manufacturing new products because they _________.
E. do all of these
Which of the following is a reason teamwork can be more satisfying that traditional work?
E. All of these reasons why teamwork can be more satisfying than traditional work
Which of the following statements describe an advantage teams have over individuals in the decision-making process
E. All of these describe advantages teams have over individuals in the decision-making process.
Teams are typically required when __________.
B. tasks require multiple perspectives
As a member of a typical traditional work group, Joshua should expect to be responsible for ______.
A. Doing what he is told to do
The ______ is purposely composed of employees from different functional areas of the organization.
A. cross-functional team
Virtual teams _______.
C. require all communication among group members to be sent through a senior manager
_____ are informally agreed-on standards that regulate team behavior.
A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and ethnic minorities and women in the Fire and Rescue Service, which at present has a largely white, male demographic. By the ____ stage of team development, the group members will have resolved petty differences, developed friendships, and established strong group cohesiveness
_____ is the process of finding, developing, and keeping the right people to form a qualified work force.
B. Human Resource Management
Before beginning to recruit, organizations must ___________
C. Conduct a job analysis
Which of the following is an internal recruiting method?
A. employee referrals
The ____ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates.
Which of the following training methods is most appropriate for imparting information or knowledge to trainees
B. lectures and planned readings
Which of the following is one of the ways in which training can be evaluated?
E. All of these
A _____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and coworkers, and the employees themselves.
A. 360- degree feedback
Which of the following statements about 360-degree feedback is true?
A. 360-degree feedback is most effective when used to train performance raters.
The term _____ refers to both the financial and non-financial rewards organizations give employees in exchange for their work.
Which of the following statements about employee separation is true?
E. All of these statements about employee separate are true
A. Exists in all organizations
The purposeful steps taken by an organization to create employment opportunities for minorities and women is called _____.
B. Affirmative action
A key difference between affirmative action and diversity is that _______.
D. affirmative action is legally mandated in all private companies
Generally, a diversity program is created to _____.
E. do all of these
Which of the following statements explains why diversity actually makes good business sense?
B. Diversity helps companies attract and recruit talented employees.
Diversity helps companies grow by ________
B. improving the quality of problem solving
The ____ is a barrier that prevents women and minorities from advancing to the top jobs in an organization
E. Glass ceiling
In order to ensure women have the same opportunities for development and advancement as men, companies should __________.
D. develop mentoring programs
To make sure that people with disabilities have the same opportunities as everyone else, organizations can _________
E. Do all of these
Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs?
E. All of these are examples of diversity principles.
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