Which of the following statements is true about business intelligence?
It is the use of information systems to gather and analyze information from internal and external sources in order to make better business decisions.
"Backward looking" budgets are typically based on ________.
Responding to threats and opportunities and continuous planning is based on analyzing data from the ________ level of the organization
Taking entities as tables, each row is a ________.
Taking entities as tables, each column is a(n) ________.
An attribute is also referred to as a(n) ________.
A(n) ________ is a collection of related attributes about a single instance of an entity.
In DBMS, data are kept separate from the applications' programming code. This means that ________.
database does not need to be changed if a change is made to an application
A common way to represent a data model is a(n) ________.
Data type helps the DBMS ________.
allocate storage space
To finalize the data model in order to actually build the database, a process called ________ is used to make sure the database will operate efficiently.
In DBMS, normalization helps to ________.
eliminate data duplication
Once the data model is created, the format of the data is documented in a(n) ________.
A data dictionary is also known as ________.
Which of the following most supports Bringes' decision to replace its legacy system with an Oracle database system?
Bringes' channel partners use a database system that supports the Oracle database system.
After the implementation of the database system, however, Treston realized that the database system was not effective. Which of the following, if true, can be cited as a reason for the failure of Treston's database system?
Treston's new database system was not supported by the database system of its suppliers and distributors.
Business rules are captured by the designers of the database and included in the data dictionary to ________.
prevent illegal or illogical entries from entering the database
________ are used to capture data to be added, modified, or deleted from the database.
A(n) ________ is a compilation of data from the database that is organized and produced in printed format
A query is used to ________.
retrieve information from a database
Which of the following statements is true about query by example capabilities in a database?
It helps to create a query quickly and easily.
The systems that are used to interact with customers and run a business in real time are called ________.
________ is the data that is deemed most important in the operation of a business.
Which of the following statements is true about an operational system?
It consists of narrow and simple updates and queries
Which of the following statements is true about informational systems?
Its goal is to enhance ease of access and use
________ integrates data from various operational systems.
The purpose of a data warehouse is to ________.
put key business information into the hands of more decision makers
________ refers to the process of standardizing the format of data retrieved from
A ________ is a data warehouse that is limited in scope.
Which of the following statements is true about a data mart?
It contains selected information from the data warehouse.
Information and knowledge discovery tools are used primarily to ________.
extract information from existing data
________ are produced at predefined intervals to support routine decisions.
Which of the following statements is true about key-indicator reports?
They provide a summary of critical information on a recurring schedule.
Which of the following statements is true about exception reports?
They highlight situations that are out of the normal range.
________ help analyze why a key indicator is not at an appropriate level or why an exception occurred.
Which of the following statements is true about ad hoc queries?
They answer unplanned information requests to support a nonroutine decision.
________ refers to the process of quickly conducting complex, multidimensional analyses of data stored in a database that is optimized for retrieval, typically using graphical software tools.
Online analytical processing
Online analytical processing tools enable users to ________.
analyze different dimensions of data beyond simple data summaries
Which of the following statements is true about online analytical processing server?
It understands how data is organized in the database and has special functions for analyzing the data
How do online analytical processing systems improve performance?
They preaggregate data so that only the subset of the data necessary for the queries is extracted.
In online analytic processing systems, ________ are the values or numbers the user
In online analytic processing systems, ________ provide a way to summarize the data.
Which of the following statements is true about the online analytic processing cube?
It is a data structure allowing for multiple dimensions to be added to a traditional two-dimensional table.
Data mining complements online analytic processing in that it ________.
provides capabilities for discovering "hidden" predictive relationships in the data
________ can be achieved by rolling up a data cube to the smallest level of aggregation needed, reducing the dimensionality, or dividing continuous measures into discrete intervals.
Which of the following statements is true about association discovery?
It is a technique used to find correlations among sets of items
________ is the process of grouping related records together on the basis of having similar values for attributes
Which of the following is a recording of a user's path through a Web site?
________ is the ability to attract and keep visitors.
Which of the following analysis are you conducting to make hypothetical changes to the data associated with a problem and observe how these changes influence the results?
Which of the following statements is true about expert systems?
It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.
Which of the following statements is true about a rule in expert systems?
It is typically expressed using an "if––then" format.
________ allows expert system rules to be represented using approximations or subjective values in order to handle situations where information about a problem is incomplete.
The processing in an ES is called ________.
Which of the following statements is true about neural networks?
It attempts to approximate the functioning of the human brain and can learn by example.
Which of the following statements is true about user agents?
They are agents that automatically perform a task for a user.
Which of the following is a role of monitoring and sensing agents?
tracking inventory levels
Which of the following is a role of data mining agents?
analyzing data warehouses to detect changes deemed important to a user
Which of the following statements is true about explicit knowledge assets?
It reflects knowledge that can be documented, archived, and codified, often with the help of information systems.
Which of the following is the primary goal of a knowledge management system?
Identifying how to recognize, generate, store, share, and manage explicit knowledge.
Social network analysis is a technique that attempts to ________.
find experts in particular subject areas
________ refers to the display of complex data relationships using a variety of graphical methods.
Which of the following statements is true about digital dashboards?
It supports usage models like push reporting, exception reporting and alerts, and pull reporting.
Digital dashboards provide the decision makers with a quick overview of key performance indicators and other key operational statistics and trends. This usage model is known as ________.
While using digital dashboards, pull reporting is conducted to ________.
analyze the root causes of an exception
Which of the following statements is true about hard data?
It includes facts and numbers.
Which of the following explains the phrase "data is geocoded"?
It is transformed into coordinates
Traditionally, companies are organized around four distinct functional areas. Which of the following is one of those four areas?
supply chain management
Which of the following is a core business process?
Whenever an order is placed with online retailers, the retailers put together the order, ship it, and charge the customer's credit card. This process of selling a product or service is known as the ________ process
For most businesses, the ________ process entails subprocesses such as creating a customer record; checking the customer's creditworthiness; creating an order; checking and allocating stock; picking, packing, and shipping; invoicing; and collecting the payment.
An online retailer has finished creating a customer record. What should the retailer do next in an order-to-cash process?
check customer credit
In the order-to-cash process, once "checking credit" is done, it is followed by
creating an order
An online retailer has just finished creating an order for a customer. In an order-to-cash process what should the retailer do next?
The processes associated with the acquiring of goods from external vendors are together referred to as the ________ process.
Which of the following is typically the first step in the procure-to-pay process?
negotiate price and terms
In the procure-to-pay process, the negotiation of price and terms is followed by ________.
issuing the purchase order
________ immediately after the purchase order is issued in the procure-to-pay process.
Goods are received
Receiving the goods is immediately followed by ________ in the procure-to-pay process.
receiving the invoice
In the ________ process, goods are produced based on forecasts and are stored in a warehouse and sales orders are then fulfilled from the inventory.
Which of the following uses a push-based approach?
In the ________ process, raw materials, subcomponents, and accessories are procured based on forecasts, but actual manufacturing does not start until sales orders are received.
Which of the following uses a pull-based approach?
Which of the following is typically the first step in the make-to-stock process?
Which of the following goods are typically produced under a make-to-order approach?
Which of the following goods are produced using the make-to-order approach?
________ are performed by the functional areas that process inputs and produce outputs.
Which of the following is a core activity?
operations and manufacturing
Inbound logistics involves business activities associated with ________.
receiving and stocking raw materials, parts, and products
Assembly processes are ________ activities.
operations and manufacturing
Outbound logistics activities focus on the ________.
distribution of end products within the order-to-cash business process
Administrative activities focus on the ________.
processes and decision making to orchestrate the day-to-day operations of an organization
The hardware and software that must be implemented to support the applications that the primary activities use are a part of the ________ activities.
Which of the following is a support activity?
technology development activities
Human resource activities ________.
is classified as a support activity since the primary activities cannot be accomplished without the employees to perform them
Designing and developing applications that support the primary business activities are a part of the ________ activities.
A(n) ________ information flow consists of information that is received from another organization
A(n) ________ information flow relates to the information that is produced by a company and sent along to another organization
Systems that focus on the specific needs of individual departments and are not designed to communicate with other systems in the organization are referred to as ________.
Stand-alone systems are also known as ________.
Legacy systems can prove problematic when information from multiple departmental systems is required to support business processes and decision making. Which of the following is most similar to the above scenario?
Quick Software Solutions has an automated system to track employee absence. It also uses a non-automated system like attendance registers that employees sign everyday. This information is updated to Quick's database management system on a weekly basis.
A(n) ________ is an integrated suite of business applications for virtually every department, process, and industry, allowing companies to integrate information across operations on a company-wide basis using one large database.
An internally focused system helps an organization coordinate with ________.
A(n) ________ coordinates business processes with customers, suppliers, and business partners of an organization.
externally focused system
A system that communicates across organizational boundaries is sometimes referred to as a(n) ________.
________ are applications written by third-party vendors for the needs of many different users and organizations
Applications that are designed and developed exclusively for a specific organization are known as ________.
Customers can purchase ________ software off the shelf to help them with their personal documents and communications.
Packaged software is ________.
used for standardized, repetitive tasks
Which of the following software is very cost effective since the vendor that builds the application spreads out the development costs by selling them to a large number of users?
This vision specifies the company's business objectives. Typically, what should be the management's next step?
They should identify the critical processes that are to be redesigned.
After identifying the ways in which information systems can be used to improve the processes, which of the following is the next step in business process management?
designing and implementing a prototype of the new process
How is business process management similar to total quality management?
They are intended to be cross-functional approaches to improve an organization.
Applications that integrate business activities across departmental boundaries are often referred to as ________ systems.
enterprise resource planning
Which of the following is true regarding enterprise resource planning (ERP)?
It helped in developing the manufacturing resource planning package.
________ support the important internal activities of the organization for producing
ERP core components
Financial management, operations management, human resource management, and other important internal activities require the support of ________.
ERP core components
________ support the primary external activities of the organization for dealing with suppliers and customers.
ERP extended components
Specifically, ERP extended components focus primarily on ________.
customer relationship management and supply chain management
Which of the following is true regarding the formula for success of an enterprise system?
Enterprise systems implementations should include personnel from different departments.
In service-oriented architecture, ________.
business processes are broken down into individual components or services
By breaking down business processes into individual services, organizations can react more swiftly to changing business needs. To achieve these benefits, services have to follow three main principles:
reusability, interoperability, and componentization
The term ________ is commonly used to refer to a collection of companies and processes involved in moving a product from the suppliers of raw materials to the customer.
Which of the following statements about just-in-time strategies is true?
Companies using this strategy are trying to optimize their ordering quantities such that parts or raw material arrive just when they are needed for production.
Which of the following, if true, could undermine the argument in favor of JIT?
Altrix Corp. recently entered into a 3-year contract with a leading warehousing firm to use their storage space on a "need be" basis.
________ is a business model in which the suppliers to a manufacturer manage the manufacturer's
Which of the following statements about vendor-management inventory (VMI) is true?
To make VMI possible, the manufacturer allows the supplier to monitor stock levels and ongoing sales data.
One major problem affecting supply chains are ripple effects referred to as the ________.
Dell now keeps only about two hours of inventory in its factories. The company is most likely using a ________.
just-in-time inventory management system
Which of the following, if true, would most strengthen Agis' supply chain strategy?
Agis Corp., is taking measures to directly contact the consumers by removing wholesalers and retailers from their supply chain.
the withdrawal of the drug and legal damages of over $13 billion. This is an example of ________.
a product recall
This caused a huge discrepancy in the amount of raw materials they needed and the amount of inventory they had piled up in anticipation of good sales. This is an example of ________.
the bullwhip effect
Which of the following is the main objective of information systems that focus on improving supply
accelerating product development and innovation
Which of the following is the key use of distribution planning module of supply chain management?
to optimize the allocation of available supply to meet demand
The key use of order promising module of supply chain management is to ________.
provide answers to customer relationship management queries regarding product availability, costs, and delivery times
The key use of manufacturing execution module of supply chain management is to ________.
support production processes taking into account capacity and material constraints
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