Last Modified: 2013-11-14
Driving in heavy traffic makes Hal very anxious and sometimes angry. He leaves home earlier than usual one morning and doesn't run into heavy traffic. He leaves home earlier again the next morning, and again he avoids heavy traffic. His behavior of leaving home earlier is strengthened by the consequence of the avoidance of heavy traffic. What kind of reinforcement has occurred in this example?
McLaughlin almost daily consults with her employees for suggestions on what the stores should carry. She relies on their input before making inventory decisions and treats her employees as equals. McLaughlin is demonstrating ____.
During a job interview, the interviewee is trying to deceive the interviewer if the interviewee often uses his hand to cover his mouth and talks through his fingers as if hiding or trying to keep words from escaping. Putting a single finger to the mouth or (for men) stroking the mustache is a less obvious sign of deception. Interviewers can use their knowledge of these types of ____ to determine when interviewees are telling the truth.
A sales manager requires each member of his sales force to make three calls per day on current customers, to call on two potential customers every week, and to sell a minimum of $10,000 worth of merchandise weekly. Which of the following control methods does this indicate the sales manager is using?
Marriott's top management decided that there was need for a serious effort to “put democracy back in the company” and make employees feel “involved in the success of the company.” Managers adopted the theme “Ladies and Gentlemen serving Ladies and Gentlemen.” Then the employees acted accordingly. Marriott adopted ____ control.
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