Need high level overviews with little detail
Need summaries and reports to decide how to manage a problem
Need information about day-to-day transactions such as problems with payments and customer orders
Completed by staff at the top of a company such as directors and CEOs
Completed by managers to achieve the objectives set by the directors/CEOs.
Also includes making decisions using operational information
e.g. (if a certain product they produce is not selling well, they can decide what to do)
Routine day-to-day tasks which keep the business functioning. Usually deal with the transactions which take place.
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