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Which of the following ISP types requires an RJ-11 connection to the PC?
In order to use an Intel Core 2 Duo processor, which of the following sockets MUST be on the motherboard?
A. LGA 755
B. LGA 1155
C. LGA 1156
D. LGA 1366
A user is trying to print pictures from their camera to a PAN printer. When the user tries to print, the camera states there is no printer paired with the camera. Which of the following is the MOST likely cause?
A. The camera’s Bluetooth option is not set for discoverable.
B. Ink needs to be replaced in the printer.
C. Bluetooth is turned off on the printer.
D. The camera does not have the printer drivers installed.
A technician is helping set up a new networking closet and notices that the humidity level is low in the room. Which of the following should be installed FIRST before rack mounting equipment?
A. A dehumidifier
B. A fire suppression system
C. ESD strap
D. Grounding bars
Which of the following terms is MOST likely associated with a modem connection?
D. IEEE 1394
Which of the following display types is likely to draw the LEAST amount of power?
Which of the following display types is MOST likely to have problems with light and glare?
In reference to express card types (e.g. Express Card 34 and Express Card 54), which of the following BEST describes what the numbers indicate?
A. Size of the memory allocation
B. Size of the expansion slot
C. The IEEE specification that it originated from
D. Number of available communication channels
Which of the following speeds BEST represents the speed of the memory when installing DDR2 at 800 MHz and DDR2 at 600 MHz?
A. 600 MHz
B. 700 MHz
C. 800 MHz
D. 1400 MHz
Which of the following BEST describes the purpose of a TV tuner card?
A. Decrease the interference associated with the incoming signal
B. Increase the reception of nearby televisions
C. Convert the user’s Internet service into a television signal
D. Decode NTSC or PAL signals for the PC
A user reports that some of the colors are bright in some areas and dull in others when printing to a laser printer. Which of the following should the technician do NEXT to resolve the issue?
A. Replace the pickup rollers
B. Print the cleaning page
C. Print a test page
D. Replace the fuser
A user from the payroll department is printing out paychecks and notices that words are not completely being printed out. The user does state that all of the print on the checks is still dark and legible. Which of the following should the technician perform to resolve this issue with the impact printer?
A. Reinstall the print drivers
B. Clean the printer head
C. Replace the printer ribbon
D. Replace the printer cable
A user reports that when printing to an impact printer that the carbon copies are legible but the top copy is blank. Which of the following is the MOST likely cause?
A. Replace the printer data cable
B. Reinstall the print drivers
C. Replace the printer head
D. Replace the ribbon
Which of the following is correct about differences in CAT5 and CAT6 connectors?
A. CAT5 connectors have locking tabs
B. CAT5 and CAT6 use the same connectors
C. CAT6 supports three different wiring standards D. CAT6 connectors are longer for better contact
On an ATX motherboard, the 4-pin auxiliary power connector provides which of the following?
A. Additional power to onboard devices
B. Additional power to PCIx peripheral cards
C. Additional power to the South Bridge
D. Additional power to the CPU voltage regulator
Which of the following is often required to complete configuration of a barcode scanner?
A. The scanner must be set to reject scanning any codes shorter than three digits.
B. The system must be rebooted and update drivers installed.
C. The scanner utilities must be run to adjust the light intensity of the laser.
D. The scanner must be programmed by scanning in select codes.
When replacing the CPU in a laptop, which of the following locations should have thermal grease applied?
A. Connection points on the system board B. Bottom of the CPU
C. Top of the CPU
D. Axis of the cooling fan
Which of the following is the MAIN difference between an LCD display and an LED display?
A. The ability to use external displays
B. The source of the backlighting
C. The viewable size of the display
D. The size of the pixel display
Which of the following printer processes would be LEAST suitable for creating archival documents?
When printing forms that need to be copied using carbon paper, which of the following technologies is BEST suited?
Which of the following would a technician need to setup a cable modem at a customer’s home?
Which of the following characteristics of wireless networks is TRUE?
A. 802.11g operates at 5.0Ghz.
B. 802.11n has a greater reach.
C. 802.11a operates at 2.4Ghz.
D. 802.11b is the fastest.
A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD and a test page runs successfully. When a document containing tables and graphics is printed, it comes out with partial graphics and misaligned tables. Which of the following should the technician do NEXT?
A. Install and test the closest match to that printer model from Windows.
B. Visit the vendor’s website and download the most recent driver for that printer.
C. Research the issue on the Internet and try to find a solution.
D. Reinstall the printer driver from the CD that came with the printer.
A technician has just installed a network card on a Windows 7 computer. Which of the following should the technician do NEXT?
A. Install the manufacturer’s drivers
B. Run Windows Updates
C. Reboot the machine
D. Flash the BIOS
A user recently installed a joystick that is used to play video games on their computer. The user notices that the joystick is slowly drifting. Which of the following should the user do?
A. Replace the device
B. Reboot the computer
C. Reinstall the drivers
D. Recalibrate the device
Which of the following IP addresses can be pinged from the Internet?
A technician is tasked with purchasing a wireless router that is backwards compatible with any other wireless device. Which of the following standards should the technician choose?
A new server has recently been purchased and needs to have the RAID configured for its four drives. Which of the following RAID levels would be set up to provide the BEST performance and data protection?
Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections?
A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA?
A. Place a jumper on both the MA and CS jumper block of the secondary drive.
B. Place a jumper on the MA jumper block of the secondary drive.
C. Place a jumper on both the SL and CS jumper block of the secondary drive.
D. Place a jumper on the SL jumper block of the secondary drive.
Which of the following network types uses IrDA for communication?
Which of the following wireless standards operates either exclusively or optionally in the 5.4GHz spectrum?
A. A and B
B. A and G
C. A and N
D. G and N
Which of the following characteristics is generally found on a docking station that port replicators do not offer?
A. Replicators usually have more USB ports than docks.
B. Docks generally do not need separate power to function.
C. Docks have independent hardware that replicators lack.
D. Replicators have additional NIC that docks lack.
Which of the following features allows an operating system to access multiple virtual processors?
A. Hyper threading
B. Integrated GPU
C. L2 cache
D. Multiple cores
Which of the following Internet connections commonly utilize an analog phone line? (Select TWO).
Which of the following technologies uses a Cold Cathode Florescent Lamp Inverter to backlight the screen?
For a wireless network configured to use WPA2 with AES encryption, which of the following is the MAXIMUM bit strength of the encryption?
A. 64 bits
B. 128 bits
C. 256 bits
D. 1024 bits
Which of the following would be the BEST means of securing access to a user’s corporate laptop?
A. Kensington lock
B. Enable Trusted Platform Module
C. Enable SMART in the BIOS
Which of the following wireless security standards uses AES, and is considered the MOST secure means of encryption?
A. Wireless Protected Access v2
B. Temporal Key Integrity Protocol
C. Wired Equivalent Privacy
D. Wireless Protected Access
Which of the following would be a necessary step in performing preventive maintenance on a thermal printer?
A. Replace the print head
B. Apply the maintenance kit
C. Clean the heating element
D. Replace the toner
Which of the following is the MAXIMUM number of unique addresses in a Class C network?
Which of the following RAID types uses a drive mirroring algorithm? (Select TWO).
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 6
E. RAID 10
Which of the following adapters causes the LEAST amount of signal loss?
A. VGA to DVI
B. HDMI to VGA
C. DVI to HDMI
D. S-video to RCA
Which of the following is a public IP address?
A technician is testing the voltages of connectors on the motherboard. Which of the following connectors would give a reading of 12V?
D. IEEE 1394
A technician needs to set up three wireless AP's in a single small office building. Which of the following channels should the technician select (one channel per AP) to ensure the APs do not interfere with each other? (Select THREE).
A company would like to connect multiple departments into one network operations center (NOC), yet provide each department with autonomy from one another and enable them to share their high speed Internet connection. Which of the following devices would BEST enable the NOC to accomplish this?
A customer has a shared printer on their front desk. Both the printer and computer are heavily utilized on a daily basis. The user states the computer is constantly bogged down when they print a large document and would like it fixed. The BEST solution would be to:
A. remove the printer share from the network.
B. attach the printer to a print server.
C. purchase inexpensive inkjet printers for all users. D. move the print share to another computer.
A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which of the following is an important consideration when disposing of CRT monitors?
A. The materials within the cathode ray tube are harmful.
B. They are heavier than LCD monitors and therefore require special disposal.
C. The glass of the tube can easily break and cause serious injury.
D. The rays of the cathode can cause blindness if someone is exposed.
Joe, a user, requests that a new printer be installed for his SOHO environment. Joe wants to be able to print to the device from any location within the SOHO. Which of the following should be used?
A. Infrared (IR)
A technician is troubleshooting a desktop system that is shutting down randomly after short time periods. After accessing the system BIOS, the technician checks various data from the motherboard sensors. Which of the following would indicate an issue with the system?
A. The hard drive temperature is 30° Celsius
B. Power supply is providing +12v and +5v
C. CPU fan RPM value is 0
D. The number of physical processors value is 1
A customer reports that when they try to boot their desktop computer and have their MP3 player attached, it fails to boot. When the MP3 player is not attached, the computer boots properly. Which of the following will correct this issue and allow the computer to boot with or without the MP3 player attached?
A. Disable USB hard drives in the boot options
B. Move Optical drives up in the boot order
C. Disable legacy USB support
D. Enable Network in the boot options
Which of the following bus speeds is supported by PC2-5300 and PC2-4200?
When installing a wide SCSI controller in a computer, which ID number should be configured on the controller to give it the highest priority in the chain?
Which of the following are steps to take before replacing or updating the memory in a laptop? (Select TWO).
A. Unplug the AC power adapter
B. Remove the keyboard and touchpad
C. Separate the screen from the base
D. Remove the battery
E. Remove all of the screws from the bottom of the case
Which of the following is an example of an APIPA address?
Which of the following network topologies is the MOST likely to affect other downstream devices if an issue occurs?
Which of the following is a standard AMD processor socket type?
Which of the following is a standard Intel processor socket type?
Which of the following cable types is LEAST affected in areas of high EMI?
Which of the following private network types would MOST likely be used for a corporation with 100, 000 employees?
A. Class A
B. Class B
C. Class C
Ann, a customer, has an older printer that has no network or USB connection but she still would like to use it on her new machine. Which of the following would be the MOST likely card a technician should install?
A. FireWire card
B. Riser card
C. Wireless card
D. Serial/Parallel card
Which of the following cards would utilize a 4G signal to provide Internet access?
A. Wi-Fi cards
B. Cellular cards
C. Sound cards
D. USB cards
A technician, Joe, is working on a small form factor PC and needs to install an additional NIC card. Upon closer inspection, Joe notices that he cannot close the case with the new NIC installed.
Which of the following cards does Joe need to complete the installation?
A. FireWire card
B. Parallel card
C. Storage card
D. Riser card
Older laptops that did not use LEDs used which of the following to power the backlight lamp?
Which of the following memory types is MOST commonly found in servers?
B. ECC SODIMM
C. ECC RAMBUS
D. ECC DIMM
Which of the following can be used as the default gateway for the 192.168.1.0/24 network?
A home user wants to configure the wireless AP for gaming. Some games require that dynamic inbound communication be allowed for the game to work properly. Which of the following should the user configure on the AP to ensure games will work properly when dynamic communication is required while maximizing security?
B. DMZ host
D. Port triggering
Which of the following should the technician configure on a WAP to conceal the data being sent by the wireless clients?
A. Enable MAC filtering
B. Disable SSID broadcast
C. Enable WEP
D. Decrease the AP transmit power
Which of the following devices uses a list of MAC addresses to direct packets to the appropriate interface?
Which of the following devices is used to convert initially audible signals into digital signals to provide communication between two endpoints?
B. Fax machine
A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following connections is MOST likely down?
A technician just finished replacing a laptop screen, and upon first boot notices that the screen provides a very faint but darkened image which cannot be adjusted. Which of the following was MOST likely left unplugged after replacement?
A. CMOS Battery
B. Mini-PCI Card
D. DC Cord
A laptop user has asked a technician to purchase a device that allows for central connection of multiple external devices. The user is cost-sensitive, so they would like a device that does not provide power to the laptop during usage. Which of the following items would BEST fit the user’s needs?
A. Docking Station
B. Parallel Port Selector
C. Port Replicator
D. Ethernet Hub
A small computer repair office has carpeted flooring. Which of the following accessories would BEST prevent against random electrical static damage?
A. Grounded 3 prong AC wall sockets
B. ESD mats
C. ESD wristbands
D. Surge suppressors
Which of the following types of connectors is used on a VGA cable?
Which of the following peripherals needs to be configured after installation to work correctly?
C. Digital camera
D. Touch screen
Joe, a user, needs to connect a MIDI device to his computer, but the PC does not have the appropriate port. Which of the following add-ons would MOST likely have the port the PC needs?
A. Network Interface Card
B. TV Capture Card
C. Video Card
D. Sound Car
Click on the exhibit button. Which of the following memory types is shown in the graphic provided?
Click on the exhibit button. Which of the following is the purpose for the tool shown in the exhibit?
A. Terminating UTP cable B. Terminating COAX cable
C. Test network card
D. Splicing fiber cable
A user is explaining a problem they are having to a technician. During the explanation the technician determines what the cause of the problem is. Which of the following should the technician do?
A. Wait until the user finishes their explanation and then offer advice
B. Ignore the remainder of the user’s explanation and then offer advice
C. Interrupt the user so that the user does not have to offer more than is needed
D. Make a gesture to the user to let the user know that no more explanation is needed
After making repairs to a user’s system, which of the following actions should a technician take?
A. Close the case and wait for the customer to call again in the future
B. Leave the case open in the event a similar issue arises
C. Contact the customer a few days later to determine the state of repairs
D. Wait to update service records until the repair is confirmed
A user reports that a thermal printer is leaving the same part of every printed label blank. Which of the following steps should the technician perform FIRST?
A. Clean the element
B. Replace the printer
C. Replace the labels
D. Check the printer drivers
Which of the following is the MOST common connection type for external CD-ROM drives?
A user already has 2 RAM modules in a 64-bit Windows 7 PC. Each is a 1GB DDR-PC1600 RAM module. The user has 2 additional RAM modules that are each 2GB DDR-PC800. Which of the following is true about the PC after installing the additional RAM modules?
A. The system only accesses the pair of 2GB RAM modules
B. The system accesses all RAM at 100MHz
C. The system enables ECC on all RAM modules
D. The system will not work as all RAM has to be equal sizes
Which of the following devices requires 3.3V of power from the motherboard?
A. SLI Video Card
B. DVD-ROM Drive
C. USB Port
D. Serial Port Card
Multicast addresses fall in which of the following classful address ranges?
A. Class A
B. Class B
C. Class C
D. Class D
E. Class E
Which of the following translates digital signals into analog for transmission over phone lines?
Which of the following cable types typically transmits the video from an analog security camera back to the CCTV system?
Which of the following cable types should always be used through life safety areas?
Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 2.4GHz frequency?
A user has 6, 250 Megabytes worth of pictures they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium?
A. DL DVD Burner
B. LTO Drive
C. CD Burner
D. Blu-Ray Burner
Laser printers and thermal printers both use a heating element to function. Which of the following differentiates them?
A. Laser printers require a liquid pigment.
B. Thermal printers use device specific stock.
C. Laser printers do not require thermal toner.
D. Thermal printers utilize refillable heat toner.
When referring to laser printing, which of the following describes the development process?
A. The corona wire places a static charge on the drum.
B. Toner is pulled to the charged areas of the drum.
C. Toner is pulled from the drum to the paper.
D. The toner is permanently affixed to the paper.
Which of the following would MOST likely be found on a docking station versus a port replicator?
A. USB Hub
B. VGA Port
C. PS/2 Slot
A technician has been tasked with designing a new printing solution for a small team. They want to be able to use a central printer from their shared workspace as well as the conference room next door. Which of the following connection methods would BEST suit their need?
B. Infrared (IR)
ESD mats are useful for protecting against which of the following hazards?
A. Chemical burns
B. Electromagnetic interference
C. RF interference
D. Static buildup
When a technician suspects prohibited activity on an organization’s network or computers, which of the following is the FIRST step they should take?
A. Confirm an actual infraction has taken place
B. Confront the suspected person with incident details
C. Notify others so that peers will stop the activity
D. Erase the contents of the user’s computer and disable their account
A customer wants to be able to archive a large 15 to 20 GB project to optical media using a single disk. Which of the following should a technician recommend?
A. Blu-Ray writer
B. DVD-RW drive
C. Dual Layer DVD burner
D. CD-ROM burner
Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly?
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