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A home user’s PC has an over-clocked CPU with a relatively small heat sync, small fans on the 800W power supply, and a high-end video card. Which of the following is the recommended solution that will manage heat more effectively?
A. Replace the CPU heat sync with a high RPM fan
B. Purchase an energy efficient power supply
C. Not over-clocking the CPU
D. Liquid cooling system
Which of the following wireless standards operates at 5GHz? (Select TWO).
A technician is preparing to perform a processor upgrade on a critical company server. Which of the following precautions should be taken FIRST before performing such work on a system? (Select TWO).
A. Discharge all capacitors inside the PSU
B. Remove all jewelry
C. Ensure the PSU is plugged into a grounded electrical socket
D. Ensure humidity levels within the room are lowered
E. Put on an anti-static wrist strap
Which of the following devices uses both light and a lens to facilitate data warehousing?
B. Touch screen
C. Barcode reader
Activity logs show a large amount of data downloaded from a company server to an employee’s workstation overnight. Upon further investigation, the technician identifies the data as being outside the scope of the employee’s regular job functions. Which of the following steps should the technician take NEXT?
A. Report through proper channels
B. Document the changes
C. Continue to track more evidence
D. Preserve the chain of custody
Which of the following supports a MAXIMUM frequency of 100MHz?
A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to immediately install and boot up an already configured mission critical file server. Prior to turning the server on, the technician realizes that they had brought CAT5e patch cords by mistake. Which of the following should the technician do?
A. Install the CAT5e cable, boot the server and then return and replace it later.
B. Inform the customer and recommend temporarily using the CAT5e cable.
C. Install the CAT5e cable, document the installation and leave the premises.
D. Inform the customer that the server will be available as soon as a CAT6a cable is acquired.
Which of the following helps law enforcement show accountability for evidence as it was gathered?
A. Drive hashing
B. Chain of custody
C. Drive image creation
D. Court subpoena
A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment?
A. IP address of the printer
B. MAC address of the printer
C. Subnet mask of the network
D. Firmware version of the printer
A technician has been asked to install a printer on a Windows XP machine. Through which of the following Control Panel utilities will the technician install the printer?
A. Printers and Devices
B. Devices and Printers
C. Printers and Faxes
A technician has been asked to install a printer on a Windows 7 machine. Through which of the following Control Panel utilities will the technician install the printer?
A. Printers and Devices
C. Devices and Printers
D. Printers and Faxes
A technician has been asked to share a laser printer amongst the users in an HR workgroup. The printer will need to be accessed from distances up to 200 feet through no more than one to two, hollow, dry board walls. Which of the following methods should be used?
D. Infrared (IR)
A technician has been asked to identify the unknown network addresses from a series of printers attached to the network via external hardware printer servers. Which of the following will provide the technician with the necessary information?
A. Performing a device self test print page from each printer
B. Performing a device print page from each print server
C. Performing a device factory reset on each print server
D. Performing a PING of each device address without the FQDN
RAID 5 requires a minimum of how many hard drives?
When installing a floppy drive data cable, it is important for a technician to ensure which of the following? (Select TWO).
A. Availability of compatible power connectors
B. Adequate hard drive capacity
C. Correct CPU clock speeds
D. Correct Master/Slave jumper settings
E. Proper orientation of the data cable
A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST?
A. Apply a new preventative maintenance kit.
B. Ensure the MFD is connected and on the network.
C. Replace all empty ink cartridges in the MFD.
D. Check the toner level to see if it is low.
When installing a laptop at a desk that will be using stationary dual monitors, which of the following ports should be used? (Select TWO).
B. IEEE 1394
Which of the following is the maximum throughput of a USB 3.0 connection?
A. 800 Mbps
B. 3 Gbps
C. 4.8 Gbps
D. 10 Gbps
Which of the following types of connectors can use a maximum of 8 strands of wires?
A system board has six slots for memory chips, aligned in two banks. Which of the following is the optimal memory configuration this board supports?
A. Multi Mode
B. Dual Channel
C. Triple Channel
D. Single Channel
A technician is trying to install a full-size PCI card into a slim line desktop PC. Which of the following would MOST likely be required to facilitate installation?
A. RAID card
B. CNR card
C. Riser card
D. MCA card
Which of the following network cable types has the longest range?
B. Single-mode fiber
C. Multi-mode fiber
A technician is asked to repair a broken Ethernet jack in a conference room. Which of the following tools would the technician use when repairing the wall jack?
B. Toner probe
C. Punchdown tool
A user with a USB printer would like to print from more than one computer. Which of the following features should be used?
A. File and printer sharing
B. Internet connection sharing
C. Enable printer duplexing
D. USB hub
Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a CD- RW?
Which of the following connectors provides the capability to pass both analog and digital signals?
D. USB 3.0
A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST?
A. Replace the print head with OEM replacement.
B. Use a cotton swab and alcohol to clean the print head.
C. Use the printer manufacturer’s cleaning kit to clean the print head. D. Use an industry approved cleaning kit to clean the print rollers.
E. Use the printer manufacturer’s cleaning kit to clean the print rollers.
A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack?
B. Loopback plug
Which of the following devices uses MAC tables to allow multiple computers to access a single network connection?
Which of the following Internet connection types usually has access controlled with PPPoE security authentication?
Which of the following laptop components provides direct electrical supply to illuminate the screen’s image?
A. DC jack
B. CMOS battery
Ann, a technician, is sent to a chemical company to troubleshoot their server. She is concerned about what types of chemicals she will be exposed to. Which of the following documents would address Ann’s concerns?
A. Inventory spreadsheet
B. Statement of work
C. MSDS document
D. Incident report
A technician is connecting an old dot matrix printer to a computer. The printer’s cable has a non- rectangular connector that connects to a pink port in the back of the computer. This type of connection is MOST likely which of the following?
Which of the following Internet connection types uses analog transmission? (Select TWO).
Which of the following transmission methods is dependent on line of sight?
Which of the following cable types has the LONGEST transmission range?
C. Single-mode fiber
D. Multimode fiber
Which of the following laser printer parts creates the image on the drum that picks up toner?
A. Fusing assembly
B. Registration assembly
C. Laser scanner assembly
D. Transfer roller
Which of the following laser printer components will flip the paper to allow for printing on both sides?
A. Paper registration assembly
B. Paper pickup assembly
C. Duplex assembly
D. Image transfer belt
A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer?
A. Install a manufacturer recommended maintenance kit
B. Install the fuser, replace the toner cartridge, and replace the pickup and separation rollers
C. Install the fuser and also replace the high voltage power supply
D. Install the fuser as the paper jams were probably also caused by the defective fuser
Which of the following is used to provide secure file storage to network users only?
A technician has replaced the NIC in a computer running Windows XP Professional and has properly installed the device driver. The computer indicates the card has network connectivity, but the technician is unable to access the Internet. Which of the following should the technician do NEXT to finish the NIC installation?
A. Change the computer and DNS server’s IP addresses in the Action Center
B. Use ipconfig to check the current settings and Network Connections to make changes
C. Assign the NIC an APIPA address using ipconfig and the network setup wizard
D. Reboot the computer and configure the necessary network settings in the BIOS
Which of the following Internet connection types has the HIGHEST latency?
Which of the following would BEST describe the capabilities of a 64-bit operating system?
A. Capable of managing dual NICs.
B. Capable of effectively managing 1TB SSD.
C. Capable of managing more than 4 displays.
D. Capable of utilizing 128GB RAM.
Joe, a user, wants to modify the fan speed settings on his PC. Which of the following locations allows the fan speed settings to be changed?
B. Device Manager
C. Motherboard Jumpers
D. Computer Management
A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue?
A. Return the tablet to the manufacturer
B. Give the user a stylus to use
C. Calibrate the touch interface
D. Verify touch interface connectivity inside the screen
A technician needs to install a projector into a conference room with several windows. Which of the following should the technician consider so that the displayed image is always visible?
C. Anti-glare filter
D. Bulb life
A common method of accessing computers remotely that uses port 23 is known as?
Which of the following allows for audio and video connections using a single cable?
Which of the following standards is an expansion card slot used only for graphics?
A technician, Anne, has repaired a CEO’s laptop. Which of the following is the LAST step that should be taken after the repair is completed?
A. Prepare a hot spare in preparation for the next repair B. Document all of the services provided
C. Communicate the status of the repair with the CEO
D. Offer other repair options if they are available
Modern laptop screens are much brighter because of advances in which of the following technologies?
A technician, Anne, notices there are no hardware volume control buttons on the new laptops that were ordered. Which of the following would control the volume on the laptop?
A. Software only
C. Function keys
D. WiFi switch
A technician wants to simplify users’ wireless configuration in a new remote office. Which of the following must be configured on the access point to allow wireless clients to automatically negotiate secure authentication with the SOHO access point?
A. Enable QoS
B. Enable SSID Broadcast
C. Enable WPS
D. Enable MAC filtering
Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task Manager is reporting the system as having 8 cores. She is convinced this system only has four cores. Which of the following technologies is causing the discrepancy?
B. Intel SSE3
C. L2 Cache
Which of the following cable types designates that it can safely be run through a drop ceiling?
A technician is installing new hard drives into a server and needs to set IDs to numbers ranging from 0-15. Which of the following types of drives is the technician installing?
By default, which of the following ports is used for SMTP?
A small office with five computers on a workgroup that are directly connected to a switch is an example of which of the following network topologies?
Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric conditions. Which of the following Internet connection types would BEST meet Joe’s requirements?
B. Mobile Hotspot
A customer is terminating an employee for suspected activity that is against company policy. They have called Ann to consult with them on how to best preserve any evidence the company may be required to provide in court. Which of the following would BEST preserve the integrity of the data and best serve the client?
A. Create an image of the hard drive and store it on a NTFS drive.
B. Remove and secure any HDD from the computer, documenting the process.
C. Store the computer in the server room until it is required.
D. Lock the user out of the computer and let another employee use it until needed.
Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54 Mbps?
Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no longer stay powered on even when plugged in. Which of the following hardware components is MOST likely in need of replacement?
A. Hard drive
B. Memory modules
C. System fan
D. Wireless card
E. System board
Joe, a user, has a new slim profile laptop and is in need of additional USB ports. He has also requested FireWire connection capabilities which his laptop does not provide. Which of the following would BEST fit the specifications Joe has provided?
A. A docking station
B. An external USB hub
C. A USB to FireWire converter
D. A cable lock
Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following would she find the proper way to cleanup the spill?
A. Inventory spreadsheet
C. Project management plan
Which of the following is the MAXIMUM number of unique IP addresses on an IPv4 Class A network?
B. 65 Thousand
C. 16.3 Million
D. 340 Trillion
Which of the following is an advantage of an IPv6 network?
A. Virtually unlimited number of network addresses
B. Backwards compatible with all network devices and operating systems
C. Less security concerns
D. Higher available speed
Which of the following connection types is capable of transmissions speeds up 100 Gbps?
The term “WAN” is commonly used when describing which of the following networks?
B. Local Wi-Fi network
D. Ad hoc Wi-Fi network
Which of the following is BEST used for fire safety to prevent toxic fumes during a fire?
A. Multi-mode cables
B. Single-mode cable
C. PVC cables
D. Plenum cables
Which of the following devices forwards any packet to all ports regardless of the packet address?
Which of the following appliances can function as a connection point between network devices as
well as provide access to the Internet?
Which of the following laptop hardware would be the LEAST likely to be replaced?
B. Display screen
D. Hard drive
Which of the following ports is associated with HTTPS?
How should a technician respond in a situation where a user is very upset about a repeated
A. Be nice and inform the user that they are committed to try to fix the problem.
B. Ask how the user’s family is doing and other current affairs to create a calm atmosphere.
C. Be courteous and assure the user that they will take responsibility for the resolution.
D. Greet the user in a friendly manner and assure the user that they will fix all of the problems the
user has caused
A building has five rooms each with their own switch. All network packets from each room pass
through room five's switch prior to reaching any PC or the Internet. Which of the following LAN
topologies is being used at this company?
A customer needs 4 new systems for their engineering design department. Which of the following
options would BEST satisfy the client’s requirements? (Select TWO).
A. USB 3.0
B. DVI output
C. Thin client
E. Fast Ethernet
A technician has been dispatched to install a maintenance kit in a laser printer. Which of the
following components should the technician avoid touching when performing the installation?
A. Fuser housing
B. Transfer roller
C. Pickup roller
D. Toner cartridge
Which of the following is a type of Fiber connector?
Which of the following socket types supports an Intel iCore second generation processor?
A printer using multi-part forms has just had the ribbon replaced. After running a print job, the end
user reports that the print is not visible on the third and fourth copies of the form. Which of the
following will correct the issue?
A. Decrease the character per minute rate
B. Increase the platen gap
C. Increase the character per minute rate
D. Decrease the platen gap
Which of the following describes a Class A IP address?
A. The last octet is between 1 and 128 with a subnet mask of 255.0.0.0
B. The first octet is between 1 and 128 with a subnet mask of 255.255.255.0
C. The first octet is between 1 and 128 with a subnet mask of 255.0.0.0
D. The last octet is between 1 and 128 with a subnet mask of 255.255.255.0
Which of the following is the valid port for remote desktop protocol?
Which of the following would be the MOST common use for a cable with a DE-15 connector?
C. RS-232 Serial
D. VGA Video
An administrator creates a server to be used for translating a device IP address into a network
name. Which of the following ports MUST be enabled for this server?
A customer requests a technician to build a Home Server PC with a RAID array. The customer will
be using a NAS as a backup system. Which of the following RAID configuration with SATA hard
drives would provide the BEST performance?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
A customer would like to be able to watch TV on their home computer and record television
shows. Which of the following should be installed in their machine?
A. FireWire card
B. Tuner card
C. Wireless card
D. Serial card
A small office would like to implement a cost effective alternative to a full blown server that merely
provides simple file sharing with RAID 1. Which of the following is the BEST option?
C. Access Point
Which of the following devices would need to be installed on a computer to allow the user to make
video conference calls?
C. LCD display
Which of the following connection types uses a 15-pin connector for displays?
Which of the following PC configurations would benefit the MOST from additional processor
A. Virtualization Workstation
B. File Sharing Server
C. Office Productivity PC
D. Thin Client
Which of the following network classes is identified by a subnet mask of 255.240.0.0?
A. Class A
B. Class B
C. Class C
D. Class D
While explaining a problem to a technician a customer misuses terminology that confuses the
technician. Which of the following is an appropriate response for the technician?
A. Politely listen to the customer and then perform diagnostics
B. Explain that the terminology being used is unknown
C. Ask questions to help fully understand the issue
D. Ask another technician to help the customer
When sharing a local printer with network users, which of the following considerations MUST be
taken into account to ensure users will be able to print?
A. Network permissions
B. Printer language
C. Print spool priorities
D. Network topology
An example of built-in system diagnostics includes which of the following?
A. POST cards
B. Indicator lights
D. BIOS settings
When adding an additional internal SATA hard drive to a system, which of the following BIOS
settings should be confirmed?
A. TPM status
B. Clock speed
C. Port status
D. Bus speed
Which of the following is another description of a default gateway?
A. The DNS server
B. The inverse subnet mask
C. The route of last resort
D. The subnet network address
Which of the following uses RTP or SIP for communication between devices?
The imaging process of a laser printer includes which of the following steps?
Impact printers use which of the following technology combinations for generating printed output?
A. Pin / Ribbon
B. Nozzle / Ink
C. Drum / Toner
D. Heat / Ribbon
When diagnosing potential RAM issues, which of the following should be checked for proper
A. Bus speeds
B. Fan speeds
C. UAC configuration
D. CMOS battery voltage
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